What is misleading or deceptive conduct?
The Australian Consumer Law (ACL) provides a range of protections to consumers in relation to goods and services. One of the most commonly applied sections of the ACL is the provision that prohibits misleading or deceptive conduct in relation to consumer transactions made in the course of trade or commerce.
Section 18(1) of the ACL states that: “A person must not, in trade or commerce, engage in conduct that is misleading or deceptive or is likely to mislead or deceive”.
The following elements must be established in order to make a claim for misleading or deceptive conduct:
Common examples of conduct that may be deceptive or likely to mislead or deceive include:
If you think that you have been the victim of misleading or deceptive conduct, or you have been accused of engaging in misleading or deceptive conduct, our team of experienced lawyers are here to assist you. Call us now for a confidential consultation to discuss your matter and explore your legal rights and options.